Terms and Conditions for Use of Website
1. About our Terms
1.1. These Terms explain how you may use this website (the Site).
1.2. You should read these Terms carefully before using the Site.
1.3. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.4. If you do not agree with or accept any of these Terms, you should stop using the Site.
1.5. If you have any questions about the Site, please contact us by e-mail:
(E-mails will be responded to Monday to Friday, between 9 a.m. and 5 p.m.)
Acceptable use policy
means the policy (see below), which governs your permitted use of the Site;
means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
Online terms and conditions for the supply of goods
means the terms and conditions (see below) which will apply to you ordering goods using the Site;
has the meaning given to it in clause 1.1;
means these terms and conditions of use as updated from time to time under clause 12;
has the meaning given to it in clause 6.1;
means ProjectTwo Ltd, trading as Maven, company registration number NI615394, with VAT registration number 151726911 and the registered office of which is at 4a Maryville Avenue, Belfast, BT9 7HE (and us or our shall have the same meaning); and
means the person accessing or using the Site or its Content (and your shall have the same meaning).
2. Using the Site
2.1. The Site is for your use only.
2.2. You agree that you are solely responsible for:
2.2.1 all costs and expenses you may incur in relation to your use of the Site; and
2.2.2 keeping your password and other account details confidential.
2.3. The Site is intended for use only by those who can access it from within the UK or Ireland. If you choose to access the Site from locations outside the UK or Ireland, you are responsible for compliance with local laws where they are applicable.
2.4. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us by e-mail at email@example.com.
2.5. As a condition of your use of the Site, you agree to comply with our Acceptable use policy and our online terms and conditions for the supply of goods, where applicable.
2.6. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3. Your privacy and personal information
4. Ownership, use and intellectual property rights
4.1. The Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
4.2. Nothing in these Terms grants you any legal rights in the Site other than as is necessary to enable you to access the Site. You agree not to adjust or try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
4.3. Trademarks: Any trademarks associated with the Site or our business are our Other trademarks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
5. Submitting information to the Site
5.1. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us, whether via our linked social media platforms, or by any other means, and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any advertising or marketing suggestions, product or design concepts, personal information beyond what is necessary to conclude a sale, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
5.2. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
6. Accuracy of information and availability of the Site
6.1. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
6.2. We may suspend or terminate operation of the Site at any time as we see fit.
6.3. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
6.4. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
7. Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
8. Limitation on our liability
8.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
8.1.1. losses that:
(a) were not foreseeable to you and us when these Terms were formed; or
(b) that were not caused by any breach on our part;
8.12. business losses; and
8.13. losses to non-consumers.
9. Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; amendments or changes to international laws or treaties; breakdown of systems or network access; or flood, fire, explosions, disease (e.g. epidemics or pandemics), or accidents.
10. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 11. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
12.1. We will try to resolve any disputes with you quickly and efficiently.
12.2. If you are unhappy with us please contact us as soon as possible.
12.3. If you want to take court proceedings, the courts of Northern Ireland will have exclusive jurisdiction in relation to these Terms.
12.4. The law of Northern Ireland will apply to these Terms.
Terms and Conditions of Sale
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. All of these terms and conditions are binding on each and every purchase undertaken using our website.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that where goods are ordered online, up to 14 days after receiving your goods in most cases and where goods have not been customised according to your own specifications,you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
- up to 30 days: if your goods are faulty,you can get a refund;
- up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the terms and conditions below, whichyou should read carefully.
These terms and conditions will represent a binding contract and set out:
In these terms and conditions:
If you don’t understand any of this contract and want to contact us,please do so by:
Who are we?
We are Project Two Ltd trading as Maven, a company registered in Northern Ireland under company number: NI615394 (‘Maven’).
Our registered office is at: 4a Maryville Avenue, Belfast, BT9 7HE.
Our VAT number is: 15126911.
The details of this contract will not be filed with any relevant authority by us.
1.1. If you buy goods on our site you agree to be legally bound by this contract.
1.2. When buying any goods you also agree to be legally bound by:
1.2.1. our website terms and conditions and any documents referred to in them; and
1.2.2. any extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons.
All of the above documents form part of this contract as though set out in full here.
2. Information we give you
2.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1. read the confirmation email (see clause 4.3); or
2.1.2. contact us using the contact details at the top of this page.
2.2. The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Your privacy and personal information
4. Ordering goods from us
4.1. Below, we set out how a legally binding contract between you and us is made.
4.2. You purchase goods on the site by making payment for goods you have selected. Please read and check your order carefully before submitting it.
4.3. When you purchase your goods at the end of the online checkout process, we will acknowledge this by sending you a confirmation email. This email does not, however, mean that your order has been accepted.
4.4. We may contact you to say that we do not accept your This is typically for the following reasons:
4.4.1. the goods are unavailable;
4.4.2. we cannot authorise your payment;
4.4.3. you are not allowed to buy the goods from us;
4.4.4. we are not allowed to sell the goods to you;
4.4.5. you have ordered too many goods; or
4.4.6. there has been a mistake on the pricing or description of the goods.
4.5. We will otherwise accept your order after we have establish that there are no reasons why the order should not be accepted. This will be done soon as possible after we send you the confirmation email. At this point:
4.5.1. a legally binding contract will be in place between you and us; and
4.5.2. we will use our best endeavours to arrange for the delivery of the goods to you.
5. Right to cancel
5.1. In most cases, you will have the right to cancel a contract to purchase goods via the Site, within 14 days, without giving any reason, subject to the exception at clause 5.2, below.
5.2. The right to cancel will not apply to any goods which have been made to order or customised according to your own specification (i.e. as to colour, size, finish etc.).
5.3. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
5.4. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by email) using the contact details at the top of this contract. You may use the model cancellation form available here, but it is not obligatory.
5.5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6. Effects of cancellation
6.1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3. We will make the reimbursement without undue delay, and not later than:
6.3.1. 14 days after the day we received back from you any goods supplied; or
6.3.2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5. We may withhold reimbursement until we have received the goods back or you have supplied satisfactory evidence of having sent back the goods, whichever is the earliest.
6.6. If you have received goods:
6.6.1. you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
6.6.2. you will have to bear the direct cost of returning the goods; and
6.6.3. you shall be liable for any diminished value of the goods resulting from the handling of the goods by you, other than what is necessary to establish the nature, characteristics and functioning of the goods, after you have received the goods and up to the point of the goods arriving back with us.
6.6.4. any returned goods must be delivered to us with their original, undamaged packaging and in their original condition.
7.1. We use a variety of delivery providers, depending on the various factors including but not limited to the nature or size of the goods, or your location, to deliver our goods.
7.2. If you would like to know about our specific terms and conditions for Shipping and Returns, you should visit the Shipping and Returns section of our website.
7.3. On placing any order with us, you confirm your agreement to the terms and conditions for Shipping and Returns as are referred to in clause 7.2, above. You should review, and in all cases we will assume that you have reviewed, the terms and conditions for Shipping and Returns before you place your order.
7.4. The estimated delivery times for goods are set out, where possible, on the section of the Site where such goods may be purchased.
7.5. The actual dates and times at which the goods may be delivered will be ascertained by us after confirmation of purchase. For standard deliveries, we will not contact you to confirm the precise date and time of delivery, as that will be dependent on our courier.
7.6. For some deliveries, particularly of larger items, we may contact you to make specific arrangements for the delivery of the goods. If you would like to make enquiries regarding the delivery of any specific items, please do not hesitate to contact us using the contact details at the top of this page.
7.7. If something happens which:
7.7.1. is outside of our control; and
7.7.2. affects the estimated date of delivery; or
7.7.3. affects the actual cost of delivery;
we will let you have a revised estimated date for delivery of the goods, and provide you with confirmation of any additional (or reduced) delivery charges, or tariffs, that may apply.
7.8. If the cost of delivery is increased as a result of something happening that is outside of our control, or due to the reasonable actions of our delivery agents after the instructions for delivery are given, it is your responsibility to discharge the increased amount of delivery charges, or any tariffs that may apply including with reference to the movement of goods across trade-borders, before you take delivery of the goods. If this occurs, we will contact you by e-mail as soon as is reasonable practicable after we have been notified of the increase, and provide you with an additional invoice for the increased amount of delivery charges or tariffs. Any such invoice must be discharged within 5 working days and, in any event, paid before the goods to which the order relates are released to you.
7.9. Delivery of the goods will take place when we deliver them to the address that you gave to us.
7.10. We cannot deliver the goods if we are unable to properly identify you. Please provide our driver with a form of ID (passport or photo-card driving licence) if requested.
7.11. Unless you and we agree otherwise, if we are not for any reason able to deliver your goods, we will:
7.11.1. let you know;
7.11.2. cancel your order; and
7.11.3. give you a refund.
7.12. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
7.13. We may deliver your goods in instalments. If you want to obtain further information about how your goods may be delivered, please feel free to contact us using the contact details at the top of this page.
7.14. If you have ordered several items, we may alternatively hold one or several of the items until all items are received and ready to be sent to you in a single delivery.
8.1. We accept all major credit and debit cards. We do not accept cash. We may from time to time provide alternative payment methods (such as Paypal, Apple Pay. Klarna, Clearpay etc.) We otherwise reserve the right to change payment methods, or to specify a particular payment method with respect to any particular sale or purchase, at any time.
8.3. Your credit card or debit card will be charged as soon as you have placed an order.
8.4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps in accordance with the requirements of the issuer.
8.5. If your payment is not received by us and you have already received the goods, you:
8.5.1. must pay for such goods within 30 days; or
8.5.2. must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods), not use them before you return them to us and deliver the goods to uswith their original, undamaged packaging and in their original condition.
8.6. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
8.7. Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
8.8. The price of the goods:
8.8.1. is in pounds sterling (£)(GBP);
8.8.2. includes VAT at the applicable rate; and
8.8.3. does not include the cost of delivering the goods. Delivery costs will be made clear before you place your order.
9. Nature of the goods
9.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods must
9.1.1. be of satisfactory quality;
9.1.2. be fit for purpose;
9.1.3. match the description, sample or model; and
9.1.4. be installed properly (if we install any goods).
9.2. We must provide you with goods that comply with your legal rights.
9.3.The packaging of the goods may be different from that shown on the site.
9.4. While we try to make sure that:
9.4.1. all weights, sizes and measurements set out on the site are as accurate as possible. Where we identify a mistake on our part, we reserve the right to cancel your order.
9.4.2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
9.5. Any goods sold:
9.5.1. at discount prices;
9.5.2. as remnants; or
9.5.3. as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
10. Faulty goods
10.1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
10.1.1. contact us using the contact details at the top of this page; or
10.1.2. visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
10.2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10.3. Please contact us using the contact details at the top of this page, if you want:
10.3.1. us to repair the goods;
10.3.2. us to replace the goods;
10.3.3. a price reduction;
10.3.4. or to reject the goods and get a refund.
11. End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
12. Limit on our responsibility to you
12.1. Upon the occurrence of any event beyond our reasonable control which prevents or delays performance of our obligations under these terms and conditions, the obligations of the parties shall be suspended for so long as the event means that performance of their obligations is not possible, or delayed.
12.2. If such an event occurs to the extent that it becomes impossible for us to fulfil our obligations under these terms and conditions, the order shall be cancelled. Any money that we have received from you in respect of the purchasing of goods that cannot be provided to you will be refunded, LESS the amount of any costs incurred by us in good faith and in part-performance of or in endeavouring to fulfil the order that cannot be recovered, such as booking or delivery fees paid to a supplier, delivery agent, or any third party or third parties, together with any administrative fees that may apply with respect to our dealing with the consequences of the said event in relation to your order.
12.3. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.3.1. losses that:
(a) arise from any event beyond our reasonable control;
(b) were not foreseeable to you and us when the contract was formed; or
(c) that were not caused by any breach on our part;
12.3.2. business losses; and
12.3.3. losses to non-consumers.
13.1. We will try to resolve any disputes with you quickly and efficiently.
13.2. If you are unhappy with:
13.2.1. the goods;
13.2.2. our service to you; or
13.2.3. any other matter,
please contact us as soon as possible.
13.3. If you want to take court proceedings, the courts of Northern Ireland will have exclusive jurisdiction in relation to this contract.
13.4. The laws of Northern Ireland will apply to this contract.
14. Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
Website Acceptable Use Policy
1. About this policy
1.1. Together with our website terms and conditions of use (see above), this acceptable use policy (Policy) governs how you may access and use this website and all associated web pages (Site).
1.2. You should read this Policy carefully before using the Site.
1.3. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by this Policy, which supplements our website terms and conditions of use (see above). If you do not agree with or accept any part of this Policy, you should stop using the Site.
1.4. If you have any questions about this Policy, please contact us using the contact details provided in our website terms and conditions of use (see above).
1.5. In this Policy:
‘we’, ‘us’ or ‘our’ means Project Two Ltd trading as Maven, company registration number NI615394, with VAT registration number 15126911 and the registered office of which is at 4a Maryville Avenue, Belfast, BT9 7HE; and
‘you’ or ‘your’ means the person accessing or using the Site or its content.
2. Acceptable Use
We permit you to use the Site only for personal purposes and primarily for accessing information about us. Use of the Site in any other way, including any unacceptable use set out in this Policy, is not permitted.
3. Unacceptable Use
3.1. As a condition of your use of the Site, you agree not to use the Site:
3.1.1. for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use (see above);
3.1.2. to commit any act of fraud;
3.1.3. to distribute viruses or malware or other similar harmful software code;
3.1.4. for purposes of promoting unsolicited advertising or sending spam;
3.1.5. to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
3.1.6. in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
3.1.7. in any manner that harms minors;
3.1.8. to promote any unlawful activity;
3.1.9. to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
3.1.10 to gain unauthorised access to or use of computers, data, systems, accounts or networks; or
3.1.11. to attempt to circumvent password or user authentication methods.
4. Bulletin boards, chat rooms and other interactive services
4.1. We may make bulletin boards, customer review or comment sections or other communication services (Interactive Services) available on the Site.
4.2. We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material (Submission) submitted to our Interactive Services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
4.3. We may remove or edit any Submission to any of our Interactive Services whether they are moderated or not.
4.4. Any Submission you make must comply with our Submission standards set out in clause 5 below.
4.5. By making a Submission, you grant to us a royalty-free, irrevocable, non-exclusive, transferable licence to use, reproduce, modify, publish, edit, translate, distribute, perform and display the Submission (in whole or in part) on the Site, and on any other websites operated by us, indefinitely.
5. Submission Standards
5.1. Any Submission you make to our Interactive Services and any other communication to users of our Site by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably.
5.2. In particular, any Submission or communication by you must be:
5.1.1. your own original work and lawfully submitted;
5.1.2. factually accurate or your own genuinely held belief;
5.1.3. provided with the necessary consent of any third party;
5.1.4. not defamatory or likely to give rise to an allegation of defamation;
5.1.5. not offensive, obscene, sexually explicit, discriminatory or deceptive; and
5.1.6. unlikely to cause offence, embarrassment or annoyance to others.
6. Linking and Framing
6.1. You may create a link to our Site from another website without our prior written consent provided no such link:
6.1.1. creates a frame or any other browser or border environment around the content of our Site;
6.1.2. implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
6.1.3. displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
6.1.4. is placed on a website that itself breaches this Policy.
6.2. We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
7. Using our name and logo
You may not use our trademarks, logos or trade names except in accordance with this Policy and our website terms and conditions of use (see above).
We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions or any other communication to users of our Site by you to law enforcement authorities or take any action we consider necessary to remedy the breach.